Consider a familiar situation: you’re in the middle of budget season. Looming deadlines, ownership visits, renovation projects. More pressure. No room to breathe. You’re getting ready to step into that all-important meeting with the owner. Right then, you get a call from the tenant rep at your biggest tenant. The cleaners missed that spot on the glass. Again. For the third night in a row. Whom do you call?
You’ve overlooked the dust on top of shelving, the smudges on the lobby glass door and the missed trash cans. The supervisor has not shown up for the fifth night in a row. Where’s the quality control rep, you wonder. In fact, you are doing quality control inspections. You’ve had numerous meetings with the cleaning company. All you’ve heard are promises and excuses. Whom do you call?